I had a bad experience with Edd Hoyt and his customer service reps in his office in Sherwood Arkansas on East Kiehl. All I wanted to know was a general question why my rate went up on my policy and no one was able to explain it to me. With that being said Edd Hoyt made a statement stating it don’t seem like They’re happy with me or I’m happy with them. Edds agency canceled my policy without my consent and then lied like it wasn’t canceled. Edd Hoyt recommended that I go find me some more insurance. I wouldn’t recommend anyone to Edd Hoyt’s agency and I have filed a formal complaint with the insurance commission. Edd Hoyt told me he had other claims he was working with. That is not good customer service at all or a way of talking to someone like that.
, Nevada, Home Insurance Rating & Review05-04-2018
My elderly mother had a car accident and couldn't reach me. She called her agent, Cindy, and Cindy went to her immediately and walked her through the whole ugly incident. She was there for her when I couldn't be. She mediated with the other driver, etc. etc. She was incredibly compassionate, kind and professional. Later in the day after we filed the police report, CIndy assisted us in filing a claim with the other driver's insurance as well. Can't say enough good things about her and State Farm. Thank you for being there!
, New Mexico, Auto Insurance Rating & Review04-26-2018
I love the rate i was given, but I wasnt informed that they stopped insuring me or that my payments weren’t going through. I spoke with Russ, my agent and he said that my bank rejected the payments. I work at my bank so I was able to check on if anything was rejected. Nothing on my bank side indicated that they tried pulling. I had more than enough funds to cover a $60 Monthly payment. The reason I noticed they stopped pulling from my account was because my friend, who also has state farm, was pulled over and I was in the car with her and you it gets scary when cops pull you over for a tail light or dumb reason. The cop said that it showed her car was uninsured. She said no she pays it every month. She checked her account and noticed they have pulled since last year and got scared. The cop contacted her agent and the agent says yes shes insured it was glitch in the system. I checked my account cause I was bragging about how I check my finances and apparently I missed them not pulling out. After speaking with Russ I said I just wanted to pay and set it up again. He took my payment and said I could stop by any statefarm location and pick up an insurance card. Marnee on 24th street in ogden UT was assisting me, but was kind of rude. She said I needed to stop by my agents office to grab a card I told her I could not find their location and she was irritated and said she would request for them to send her the documents after they filled it out and have me sign it. My agent told Marnee it would take a few mins, I told marnee i needed to get to work and if i could sign it later. She got irritated that i didnt want to wait and pulled out a blank document and said “just sign and ill fill it out when the document gets here.” I looked at her and asked her to fill it out so i can see what im signing. She then said she cant fill it out until the documents get here. I told her when i can see what im signing let me know and ill be back. Please inform your reps to not forge or make changes on a document after its been signed its against the law and its unethical. Thank you.
Very displeased. My parked business car was totaled in the parking lot by one of their clients. Took them a week to get me a rental. They valued my car as too little. After I drilled them about the week that I was not provided with a vehicle they offered me one hundred and ten dollars, which is extremely too low. when I am told to return the rental car my check will not even be here. So yes the company is dishonest and does not take responsibility for the claims. They seem to do the least possible and in the slowest way. Not a fan. I will never get State Farm.
, Kentucky, Auto Insurance Rating & Review02-01-2018
I switched to state farm and instantly my rate went up $150 dollars, I was told it would go down it has only gone up! I took off renters insurance when I bought a house and my insurance went up instead of down! I added a 3rd car on was told the next month my bill would be an additional $92 dollars for the car and each month after, two bills later I was charged tipple for the car because their billing department made a mistake and my agent wouldn't even call me back and talk to me about it because he knew I was mad due to it overdrawing my account with the auto payment. I have had nothing but increases in my bill and all I am told is rates went up !! I even tried to call the State Farm customer service line and 4 different times after I selected what I wanted it said my call can't be completed so there customer service line doesn't even work! I can't wait to switch insurance company's doing some shopping for sure !
, Montana, Auto Insurance Rating & Review01-22-2018
Awesome customer service
Ashley Haberland was wonderful in helping me start my new car insurance with State Farm. She was so patient and thorough. I’ve never felt so cared for by an insurance agent before. She made it quick and easy. She even worked crazy hours to fit in with my crazy hours. I wasn’t expecting that at all and that’s what made me switch from my old insurance to State Farm. She’s a gem.
, Arkansas, Home Insurance Rating & Review01-02-2018
It's the black guys fault
I had a accident 12/9/17 where one of their insured drivers cut me off trying to get around another car in front of him traveling in the left lane. With me in the right Steven Thompson merged into my lane with out any warning or use of turn signal causing me to rear end him. Once the collision occurred this DICKHEAD tried feeling the seen without stopping, causeing me to race to catch up to him before he pulled over . Once paramedic and police arrive no report was made and my cry of him fleeing the seen even to police went unheard.. (Maybe in part to me being a blackman and would explain why the police had so much side bar conversation to Thompson whos clearly a white) And after filing the claim had to call State Farm to follow up only to be told that their driver was not at fault ND stated that he never merged into my lane.. I hve thousands of dollars in damage to my truck because STATE FARM HONORS THIEVES and LIARS which apparently Steve Thompson who refuse to accept responsibility for their actions, as long as their not paying for some bodies property damage.. So as I mentioned before KARMAS A BITCH AND I hope urs come with HEART FAILURE U MOTHERFUKKER.. And those ratings are bullshyt.. And the only resonance you fukushima are getting a rating is cause it won't let u proceed without it...
, Pennsylvania, Auto Insurance Rating & Review12-27-2017
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