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State Farm ATV Insurance reviews Write a Review

www.statefarm.com 855-618-5800
Insurance Company
  
1.9
89 reviews

General Rating

  • 2.0Price
  • 1.9Customer Service
  • 2.1Plans Available
  • 1.9Policy Satisfaction
  • 1.8Claim Satisfaction
N/A

ATV Insurance Rating

1.0
  • 1.0Price
  • 1.0Customer Service
  • 1.0Plans Available
  • 1.0Policy Satisfaction
  • N/AClaim Satisfaction

Not happy.

They had my rates to high and my rates bounced up and down. When i found a new insurance company and canceled my insurance through them they took out the payment after i had canceled and when i told them i want money back they said it would take 7 to 10 business day to get our refund back even though that money was needed to another bill. I did cancel before my bill was due and they told me my insurance has been canceled.

Tiffany S.

, Oklahoma, Auto Insurance Rating & Review 04-29-2017
1.4
  • 2.0Price
  • 1.0Customer Service
  • 2.0Plans Available
  • 1.0Policy Satisfaction
  • 1.0Claim Satisfaction

do yourself a favor, don't get in to this mes

Their initial price is that attracts you but there is a catch to it. They modify and re modify your plan after you signed up with them and end up paying higher that you signed up for. When you involved in accident you are totally on your own. I got involved in accident back in April 2016. I was going straight forward in my green light, a left turning car literally jump right in front of me rather than giving me a right off way caused the accident. I called the police and have them at the Sean. I called State Farm and informed them the accident in detail. Even though it took more than five hours for my car to be towed and taken to service center I was able to be on rental car the same day which was great. My car took long to be fixed and three days left for my rental to be expired. I called State Farm and asked them to extend my rental, the person I spoke with promised that the following day I would receive a call from them to let me know that they extended. No one called. I called them again the next day telling them I was promised a day beforer that a rental would be extended and I would be informed about it., The rental was not extended and no one called me, the person I spoke to promises that this won't happen again for sure someone would call me tomorrow to let me know that the rental was extended. I said okay. The next day no one called and I was on the final day of the rental expiration, I leave work early called State Farm that the rental was not extended despite my calling three days earlier asking them to extend my rental, today is a final day , by law today by six o'clock I had to return the rental to enterprise (the rental company) the person I spoke with transferred me to another line the answering machine said that person is not in the office leave a massage, I hang up and called back told them this was my second time calling I was transferred again and the same answering machine the same message. Hung up again and called back, this time I refused to be transferred, I was put on hold about ten minutes and then they hug up on me. I called back pissed off, I was put on hold again about fifteen minutes then finally they called the rentals and extended the rental. The other issue I called the agent that handles my claim to follow up, he told me he is waiting on police report, I called him every week for a month his respond was I am awaiting on police report and I have a problem obtaining it... his name is Steve Fulton, the amazing thing is he didn't interviewed the other driver, he didn't go out to see the other driver's car he is just siting, each time I call he says stupid things that you don't expect from a case handler. Once he said the intersection where the accident happened at is not traffic controled, I told his that all four sides have tragic lights , if he can't come in person to see it he can go on google maps and see it, he said sometimes google map doesn't show the reality, instead of hashing such nonsense why wouldn't he go out there and see it him self??? then he said it looks like speed was associated with the accident, I told him there is a seep camera right at the intersection so no one speeds up there, the other time he said the other car was hit from the back... I send him the picture of the other driver's car which shows the front passagere door damage, the other time he said the other insurance company said you didn't see the car you were in accident with, I told him I am on my right off way going straight forward the left turning car can come to the intersection and can pass behind me after I pass, and I don't expect the other driver would jump right in front of me while I have green light and going straight forward . I was urging him to have a viewing of the cameras around the intersection so my innocence would be profed and the case to be closed soon. He said once I have the police report everything will be determined. Five weeks passed still he did nothing and tells me the same story waiting on police report. I purchased ten dollars money order get down to police station myself and asked for report. I was told by the officer at the station at the accident if the police didn't got the car towed or a person is transported to hospital a police don't write a report, he also said your insurance company supposed to know this. I called Steve Fulton and asked him why he didn't know this till now??? He said each time I called He was told to wait for the report, which is a big lie! I asked him wether he knew who's property the camera at the intersection is? He said no. I asked him did you try to find out whose property it is so you can ask for viewing he said no! I asked him there's a seven eleven right at the intersection did you asked them if they have any camera that monitors their area and asked them if it is possible to view it? He said no, but if you want me I would do that he said. I was stunned with his answers... he is the one who is working on the case he suppose to do all this without anyone telling him. With much wondering I asked him how he try to settle this case then? He said I was hoping the police to Wrte a report. I gave up hope on him and tried to talk to a supervisor or any superior person about what's being done about my case but each time I called after explaining my complain they say they don't know where to transfer me. Steve Fulton's immediate supervisor is out the the office for two months so I won't be able to reach him? I asked does that supervisor has supervisor they said they don't know who that would be...amazing!!! And after three month of the accident Steve Fulton call and left me a massage saying we need to talk because he was not sure which direction I was heading at the time of the accident. I called back and asked him where he was all this time to ask me which direction I was Going? And after all they have a recorded statement from me on the day of the accident why was he not able to refer to it? I told him I am really pissed with the way he handles my case and I don't want to deal with him and asked him I want a supervisor to talk to... he gave me his supervisor number... I called and left a massage twice but I didn't get a call back. This simple case took a year to be settled. I was not even informed how they settled it but received a refusal for renewed notice from them stating that I was at fault. The amazing thing is at the same time I received another letter from my agent a renewal reminder notice. I called my agent office and told them that I received two different letters from State Farm one say renew your policy the other say State Farm refused to renew your policy, the person I talk to said let me call the other office and find out why and get back to you... as usual she didn't call back. This insurance company have a big issue with communication with each other, the people they hired have no experience or professional manners. They don't do their job at all. And when they fail to do their job they compromise your driving history. And there's no one there to listen to your complain and try to correct the mess with in their company . It looks like it is run by bunches of clueless people who thinks all they have to do is take your money. And when you are in accident even though you are not at fault since they don't have either experience or a will to do their job, they will say you are at fault and kick you out of their so called insurance. Leaving them is the best thing that happens to you but the danger is since they close the case as you are at fault your premium get higher wherever you go. With State Farm you will never be safe you can't trust them to protect you. Because they are the company has an issue of proper function. And from what I see they don't care about what we the customers trying to tell them. Company gets better only when they listen to the complain of the customers and try to correct their faults.

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Ayalnesh T.

, Alabama, Auto Insurance Rating & Review 04-22-2017
1.0
  • 1.0Price
  • 1.0Customer Service
  • 1.0Plans Available
  • 1.0Policy Satisfaction
  • 1.0Claim Satisfaction

Horrible

I had state farm insurance and my car was not driveable for 3 months because it messed up. When I finally got it fixed I called and had them add my insurance back on my car. i paid for 3 months. after 2 months I recieved a letter dropping me because I didnt have insurance for those 3 months. I called they said they didnt know my car was not driveable. My husband also was always on my insurance. They changed it and put me down as single. I do not know why. They obviously do what they want to do. I would not suggest them to anyone.

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Stephanie S.

, Tennessee, Auto Insurance Rating & Review 04-21-2017
1.0
  • 1.0Price
  • 1.0Customer Service
  • 1.0Plans Available
  • 1.0Policy Satisfaction
  • 1.0Claim Satisfaction

Dropped me because I used my insurance

I have had state farm for almost 8 years, my first wreck was from black ice on the highway, but no one else was involved. I got in a second wreck and it was caused by me my car brakes locked up. I received a envelop that told me they are dropping me because of my two wrecks. Why is there insurance if Imy being told I really can't use it or they don't want me. I have been a very good driver with the good driver discount and I'm in graduate school driving back and forth to school. It is very hard to now deal with finals working 2 part time jobs and dealing with an insurance that doesn't care about me. My car is a 2013 ford fusion and I purchased it last year and I'm still paying on the loan, if I have no insurance I lose my car. I thinks it's very disrespectful of an insurance to not care about the customers went I'm being over charged in the first place. All they care about is making sure they don't have to spend money to help me out when I need it.

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Adrianna B.

, Missouri, Auto Insurance Rating & Review 04-18-2017
1.0
  • 1.0Price
  • 1.0Customer Service
  • 1.0Plans Available
  • 1.0Policy Satisfaction
  • 1.0Claim Satisfaction

DISHONEST AND DECEITFUL AGENT

VERY DISHONEST AND DECEPTIVE OFFICE. With all the options available today for insurance, customer service and Trust are at a premium. This office failed at both miserably. Called after a minor collision with a family member. I was considering my options to either pay out-of-pocket or file a claim. I called the office with very detailed information of the incident and all estimates. I specifically asked the possible ramifications of filing a claim. I wanted to do the math. I was told ONLY that the premium would go up approximately $17-$20 a month and last for three years as long as there were no further incidents. I had three conversations over 2 days with this office about the situation. At no time did they mention the possibility that I may be dropped. They only reiterated my premium would go up. I would never have filed a claim if the possibility of been dropped was anywhere on the radar. I could afforded the out of pocket repairs. So with their recommendation I concluded filing the claim was most cost effective. 3 months later we were dropped completely. I was stunned. I called the agent. She was tone deaf and rude. Not only would she not listen she just kept talking in circles mentioning State Farm policy. I did not dispute State Farm policy, I disputed their office policy of deceiving customers by not mentioning the possibility of being dropped. She just kept saying over and over it is our policy not to mention you may be dropped. Funny, they can't mention that but they can state that your premium might go up. I wrote a letter to the insurance board. The agents response again was policy. They also boldface lied that my conversations. They actually wrote in their response that the conversations never took place. This statement is so unbelievably dishonest. That representative should be fired for lying just to save her job. (Loretta). State Farm should have these conversations recorded. I was not looking to be in reinstated I only wanted them to admit the deception and to apologize. I fully expect a response to this will be the same. Listing the reasons why we were dropped and that they never mentioned anything about premiums going up. Blame the victim. That is a smokescreen, they flat out lied and deceived. All family members and friends will be switching to another company and I will be doing a mass review on every site as well as getting the word out nationally.

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Therese H.

, Nebraska, Auto Insurance Rating & Review 04-14-2017
1.2
  • 2.0Price
  • 1.0Customer Service
  • 1.0Plans Available
  • 1.0Policy Satisfaction
  • 1.0Claim Satisfaction

30 years of paying premiums gets you no help-

I started with State Farm when I was 16 years old. I have paid them tons of money over the past 32 years. I have had 6 cars under our coverage. They are great as long as you have no issues but just pay monthly. I have one daughter that has had 2 accidents in the past 5 years and have 4 tickets in the past 5 years as a house hold of 6 drivers and they are terminating our policy. Please go find a company with integrity. They have lost theirs and it is 100% about money only.

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Douglas R.

, Utah, Auto Insurance Rating & Review 04-11-2017
1.0
  • 1.0Price
  • 1.0Customer Service
  • 1.0Plans Available
  • 1.0Policy Satisfaction
  • N/AClaim Satisfaction

Paying insurance for a car State Farm total o

State Farm total my car out, paid me, then when i got another car went up there, they gave me insurance card for my new car. Ihe problem with this, though i was paying insurance for my new car, seven month down the road the payment were going on the car they total out, i got on there butt saying what if i had had another accident it would not have been cover for the car i was driving . since then they kept changing my payment amount, the agent in the office on Post oak, now in meyerland kept trying to correct it telling me if i pay this then your payment would be this, kept giving me the run around on how much i would be paying each month as they would be taking in from my bank account, kept on being a problem i told them not to take anything out of my account take it off bank draft so i went to Progressive which i paid less on my premium and get more protection for less price, I don't recommend this company theyIt not the office agents, it's the people who is sending you out the payment amount and drafting it out your account, can't get it together.Happy with Progressive....

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Phyllis S.

, Texas, Auto Insurance Rating & Review 03-29-2017
1.0
  • 1.0Price
  • 1.0Customer Service
  • 1.0Plans Available
  • 1.0Policy Satisfaction
  • 1.0Claim Satisfaction

If I had only known

I been dealing with something ever since I purchased insurance from this company & because they're system is out dates they cancelled my insurance on me after taking my money I had put as side for it so now I'm left without money & insurance. Had I known it was gonna be this difficult to have insurance with them I would have never gone through them . Hope this helps somebody else on a tight budget.

Bonita M.

, Texas, Auto Insurance Rating & Review 03-21-2017
1.0
  • 1.0Price
  • 1.0Customer Service
  • 1.0Plans Available
  • 1.0Policy Satisfaction
  • 1.0Claim Satisfaction

They don't care , they will not help you at a

I was hit by j&sons towing on DEC. Bad enough j& sons towing fail to have legal insurance my insurance company State F did not help me at all. I am still stuck without getting my truck fixed. My agent Kevin lowber told me they cant go after the j&sons towing because i didnt have there info. I have the accident on video and its clear as day i got hit but he still refuse to do anything. Whats the purpose of paying insurance if they are not willing to do anything. I got screwed from j&sons towing located on 2nd st. and kevin lomber office.

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NN R.

, Pennsylvania, Auto Insurance Rating & Review 03-19-2017
1.0
  • 1.0Price
  • 1.0Customer Service
  • 1.0Plans Available
  • 1.0Policy Satisfaction
  • 1.0Claim Satisfaction

Kicks you while you're down.

have been a State Farm customer for over 10 years. I have had 1 accident this past Nov. and 1 speeding ticket within the last year. Wednesday night, someone left a huge truck tire in the middle of the road and I hit it causing 2700 in damages. I just received a call from state Farm asking me if everything was going smoothly with the claim. After softening me up she then tells me that because of my ONE accident in over 10 years and my ONE ticket they can no longer cover me. Are you kidding? So because you had to pay a claim instead of just getting paid you dismiss long term customer effective 3/26. Unreal. just wanted to put the warning out there.... Like a good Neighbor, state Farm is NOT there.

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Amber G.

, Tennessee, Auto Insurance Rating & Review 03-17-2017
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