Horrible customer service. I did not want automatic withdrawal out of my bank account they did it anyway then when I asked them they toldme my policy would go up 50 dollars if I did not. Then I cancelled my policy they said I would get my refund in 5 to 7 buissness days that was a lie also more like 3 weeks or whenever the hell the feel like it. I would never recommended them to anybody.
, Wisconsin, Auto Insurance Rating & Review08-03-2017
Have had progressive motorcycle for 10 years. No claims no tickets. Paid full year premium. Bought a new bike and premium goes up 2-1/4 times original. Found better coverage for Much lower rate. Cancel progressive and they only refund 1/3 of what was already paid for less than one month of coverage. They say it is administrative fee. Thieves. I will not be renewing the three other policies with them when they come due very soon and will let all my contacts know how they do business.
I started with Progressive April 25, 2017. My next payment was due May 25, 2017. I made a payment arrangement due to the fact of starting a new job. I paid my amount due in June and rerecied a letter stating thanks for payment and that my insurance didnt have lapse. So here it is July 5, I tried to make my payment for Jun 25, 2017 and my insurance is already canceled out, in which it canceled out on the 3rd of July which is 7 days after the payment is due and they want me to pay another down payment which is not finna happen...The payment I made for May in Jun was partially refunded bk to the card and they couldnt give me reason for so...they is a GIMMICK they are NOT a good insurance company...they LIE to you and even if you have witnesses they still LIE...Not a good company AT ALL...im a VERY DISAPPOINTED customer and I wouldnt tell ANYONE about this inaurance company!!!
, Alabama, Auto Insurance Rating & Review07-05-2017
We were involved in a minor accident that was not our fault yet claim adjuster is putting the blame on us. Telling us to go through our own insurance company or better yet telling us to hire a lawyer and sue the gentleman. Progressive insurance is a total joke they have no problem taking premium money yet don't want to pay claims.
I have been with Progressive insaurance for a year. I was pleased until the price of my policy increased. I called an agent and she explained that because the area I live in has had an increase in accidents. That was one reason why my policy increased. The second reason really didn't make since, the car rental fee is now $40 instead of $30. It's sad when your a safe driver you pay more, when it should be the opposite. Award me for being a safe driver. Thanks Progressive!
, Oklahoma, Auto Insurance Rating & Review06-21-2017
Do not repeat don't use
Raised premium after 6 months then when a deer hit me no other claim in 20 plus years they treated me like a criminal cause I had lowered mydeducweek earlier because planning vacation trip. Il be done with them.
Recently filed an insurance claim because someone backed into my car in a parking lot. When I called to report the accident the first person I spoke with said they were having computer issues and would return my call with the claim number, didn't hear anything back for hours. When I called back the next person I spoke with said there was no claim and started a new one for me and assured me that someone would call the next day before 3 with further information. When no one contacted me the next day I called again and the third person I spoke with pulled up my information but apparently all the details were put in incorrectly and had to be modified and was told a representative will contact me later for more information. Finally two days later I received a call from yet another person who sounded very doubtful that the accident was the other persons fault and made accusations that it was my fault. Also I have had full coverage set up on my car since I have started making payments for the car in January but progressive does not have it on file as full coverage and only has it down as liability. Other person assumed 100% fault for the damage but progressive still decided to put 20% of the accident fault on me and chose to raise my rates. Have had absolutely the worst experience with them and they have don't nothing but accuse me for the wreck. I 100% do NOT recommend this insurance company to any driver I am switching insurance companies as soon as my policy is over.
, North Carolina, Auto Insurance Rating & Review06-08-2017
Worst insurance ever
Recently was in the accident Then when I made a claim realized my truck had popd which was insane my truck has not been payed off why would I put popd on it? They were suppostu put popd on the other car we have but they did it on wrong one. So now I am screwed i have $2000 damage on my truck my policy expires soon and I will switch to another company. These people are rood and unprofessional when it comes to your need. That's what we get for having them for 10 years??
, Michigan, Auto Insurance Rating & Review06-07-2017
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